SMS Messaging Consent
Capstone Solutions — Customer Care Text Notifications
Opt-In Consent
By providing your phone number and opting in, you consent to receive automated text messages from Capstone Solutions and its affiliated local service businesses regarding:
- Appointment confirmations and reminders
- Service status notifications and updates
- Account-related information
- Follow-up communications regarding your scheduled service
These messages are transactional in nature and relate directly to services you have requested or scheduled.
How You Opt In
You opt in to receive text messages by providing your phone number and checking the consent checkbox on one of our client service request forms (e.g., scheduling an appointment, requesting a service quote, or submitting a contact form on a client website). Only users who actively provide consent will receive messages.
Message Frequency
You will receive up to 2 messages per month. Message frequency may vary based on your service activity. Messages are only sent in relation to services you have requested.
Message and Data Rates
Message and data rates may apply depending on your mobile phone service plan. Please contact your wireless carrier for details about your text messaging plan.
Help & Stop Instructions
To Opt Out
Reply STOP to any message to unsubscribe and stop receiving text messages at any time.
To Get Help
Reply HELP to any message for assistance or contact us at support@surefirerank.com.
Consent Disclaimer
Consent is not required to make a purchase or receive service. You may schedule appointments and receive services from our affiliated businesses without opting in to receive text messages.
Opt-In Form Example
The following is an example of the opt-in consent presented to customers on our client service websites:
Yes, I would like to receive automated text messages from [Business Name] regarding my appointment confirmations, service reminders, and account notifications. I understand I will receive up to 2 messages per month.
Message Frequency: You will receive up to 2 messages per month.
Message and Data Rates: Message and data rates may apply depending on your mobile phone service plan.
Help & Stop: Reply HELP for help or STOP to cancel at any time.
By providing your phone number and checking the box above, you agree to receive text messages from [Business Name] related to your service request. Consent is not required to make a purchase or receive service.
Sample Messages
“Hi John, this is Rogers Water Heaters. Your water heater service appointment is confirmed for tomorrow at 10am. Reply STOP to opt out.”
“Thanks for requesting a quote from Ozark Water Heaters! We’ll have your estimate ready within 24 hours. Reply STOP to unsubscribe.”
“Reminder: Your plumbing inspection with Fayetteville Plumbing is scheduled for Friday at 2pm. Questions? Call us at (479) 555-0100. Reply STOP to opt out.”
Supported Keywords
| Keyword | Action | Response |
|---|---|---|
| START / YES | Opt in to messages | “Capstone Solutions: You are now opted-in to receive service notifications and appointment reminders. Msg frequency: up to 2 msgs/month. Msg & data rates may apply. Reply HELP for help, STOP to cancel.” |
| STOP | Opt out of messages | “You’ve been unsubscribed from Capstone Solutions messages. No more messages will be sent. Reply START to re-subscribe.” |
| HELP | Request assistance | “You’re receiving messages from Capstone Solutions. For assistance, contact support@surefirerank.com or call (479) 250-6535. Reply STOP to unsubscribe.” |